AT&T Terrebonne Parish Update Sept. 20

Curfew lifted for some areas of Terrebonne Parish
September 20, 2021
Entergy: Lafourche Parish 29% without power; Terrebonne Parish 9% without power
September 20, 2021

AT&T MESSAGE TO TERREBONNE PARISH CUSTOMERS:
In home services:
Of the in-home voice or broadband customers where we know service was impaired all but a small number in Terrebonne Parish have had their service restored, and our teams will continue to work until all services are restored. While equipment that serves a neighborhood can be powered and online, we may not be aware of specific in-home service impairment until customers return to their homes and commercial power is restored. In addition, disruptions to commercial power can affect service for our customers even once our repairs are made.
Customers experiencing issues with their AT&T home phone, tv or internet service can reach us at att.com, on the myAT&T app or via phone at 800.288.2020.
Wireless:
Currently, our wireless network is operating normally within the parish and will continue to improve statewide as our crews optimize the facilities. We have experienced limited wireless service impacts that are primarily caused when our lines are accidentally cut during debris clean-up and other restoration efforts. We can’t emphasize enough how important it is that those working on clean up after the storm please not cut any lines on and not disrupt equipment – whether generators or other infrastructure.

Customers seeking wireless support can contact us 24/7 at us at att.com, on the myAT&T app or via phone at 800.331.0500.
AT&T Response:
We have a very large employees base that calls Louisiana home, and many of them have been working to ensure their communities were connected. They have been joined by teams from six other states. These teams were staged in several areas including Houma, providing critical support to our Louisiana employees as we repair and restore services.
We continue wide-scale refueling and support for an extensive deployment of approximately 1,000 generators in the absence of commercial power.
AT&T has also provided charging stations for residents and first responders to charge their devices at several locations around the Parish. These were highlighted this week in a tweet by Terrebonne OHSEP. https://twitter.com/TOHSEP/status/1435994213670440965?s=20
In addition, our retail stores are re-opened and serving customers, you can see hours and locations at www.att.com/stores/louisiana.