Felger’s Footwear, 1539 Martin Luther King Blvd. in Houma, recently received the Gold Medal Service Award for Outstanding Customer Service from Footwear Insight magazine.
“Being that we're the only store in the state of Louisiana that's ever been awarded this honor, we were thrilled,” said owner Brenda Felger. “It really just kind of justifies what we do; we must've done something right.”
Before they received the award, a secret shopper was sent by Footwear Insight to Felger’s, unbeknownst to their staff. That shopper graded the store on various aspects, including the greeting, presentation of the product, measurement of the foot, checkout process and cleanliness of the store, Felger explained.
Felger’s Footwear received a perfect score.
Rebecca Felger Romano, Brenda’s daughter who runs business alongside her, said it was just “business as usual”, as they didn’t treat the secret shopper any differently than they would any of their other valued customers.
“Felger’s Footwear should be very proud of their achievement and prouder still to share it with their shoppers and their community,” said Jennifer Beaudry, editor of Footwear Insight. “We evaluated more than 120 stores and those that made the list represent the best of those stores.”
The family-owned-and-operated store was established in 1991. The Felgers and their staff aim serve their patrons and the Houma-Thibodaux community in any way they can.
“We're local; we support local. So, we support the community in many different aspects,” Felger said. “We're just going to continue to be diligent about what it is that we do. We've been here 28 years, and maybe we can be here 28 more, at least.”