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Dr. Terry Delord, an internal medicine specialist with South Louisiana Medical Associates (SLMA) and Ochsner Health’s Leonard J. Chabert Medical Center, was recognized with the 2020 Physician Summit Award by Louisiana Healthcare Connections (LHC).
“Dr. Delord consistently provides our patients with exemplary care, and his commitment to quality is demonstrated daily,” said Tim Allen, CEO of Ochsner Bayou Region (Chabert and Ochsner St. Anne). “He shares our commitment of improving healthcare in our community, and I am proud that he is recognized with this award.”
Delord is the only medical provider in the state to receive the 2020 award, which is given annually to the primary care provider who is committed to high-quality accessible care and “achieves the highest scores in key Healthcare Effectiveness Data and Information Set (HEDIS) quality measures across the health plan’s provider network,” according to LHC.
“It’s very flattering to be acknowledged for caring for patients that may not have access to care in other avenues,” Delord said. “The award is given to me, but it’s a group effort. Everybody’s names should be on it.”
Members of SLMA and Chabert surprised Dr. Delord with the award during a celebratory lunch on Wednesday.
“It is great to be recognized for the hard work and the things that are sometimes difficult to measure, such as patient outcomes,” said Dr. Michael Garcia, CEO and President of SLMA. “It’s awesome that someone here at Chabert has been recognized. We’ve been taking care of a difficult population of patients for many years — with multiple medical problems. So, to pull it off is noble.”
“I think the award speaks to Dr. Delord’s leadership. It’s been hard times with what we are going through right now, but he has been able to pull the team together,” added Jeremy Jallans, Assistant Vice President of Clinic Operations at Chabert. “I think it’s a testament to him as a person and as a physician to still be able to bring quality care to our community — which is the goal at the end of the day.”
Delord, who serves as Director of Primary Care, has been with SLMA since 1998. At the clinic that he oversees, residents tend to patients under his supervision.
Garcia touched on the impact his colleague has had on the doctors in training. “He is delivering to the residents the instruction on how to care for diabetes or high blood pressure,” he explained. “The outcomes that are being picked up and measured suggest that that delivery is quite effective.”
“Now, you have a whole residency program of 24 people that can take this knowledge and go out there and do the same when they finish their training. That’s the coolest part in all of this.” he continued. “It’s like parlaying the expertise of one person to many.”
His patients are the first reason he enjoys coming to work each day, Delord said.
“They’re a group of patients who are genuinely appreciative of the care that we’re able to provide for them,” he continued. “And then the other thing that has kept me here for the last 20 years is the family of providers and people that we work with that allows us to provide care for these people. It’s really like a big family — and it works out very well that way.”
