Blue Cross, Blue Shield of La. breaks record for provider satisfaction

For the fourth straight year, Blue Cross and Blue Shield leads all Blue Plans for provider satisfaction.

No other Blue Cross or Blue Shield Plan has ever reached the milestone, company officials said in a news release.

Each year, a nationwide survey is conducted by the Blue Cross and Blue Shield Association, a national federation of 39 independent, community-based and locally operated Blue Cross and Blue Shield companies. The satisfaction rating is based on a compilation of the responses.

Richard Williams, the company’s senior vice president, Provider and Customer Relations, said maintaining the high ratings even through the issues that faced Louisiana’s healthcare system after hurricanes Katrina and Rita is a feat. “We are proud of the efforts our employees have made to manage and serve our provider networks,” he said.

In Louisiana, nine out of every 10 doctors belong to a Blue Cross network.

Williams said that no other Blue Plan has won this award for even two consecutive years – and BCBSLA has now done so four times. “Everyone here has worked hard to help us achieve this significant recognition,” he added.

Blue Cross and Blue Shield of Louisiana is Louisiana-owned and -operated. Marking its 73rd anniversary this year, the company is an independent licensee of the Blue Cross and Blue Shield Association. It is a tax-paying mutual company, owned by its policyholders.