Flood year? Still too early to tell
January 31, 2012Alice Pinell Usie
February 2, 2012Terrebonne Economic Development Authority CEO Steve Vassallo said that business building cannot succeed unless employers and employees have a strong understanding of customer service.
To help enhance local customer service, TEDA is offering a seminar on the subject to be held Feb. 6 at the Terrebonne Parish Library main branch from 6 – 8 p.m.
The free class will explore a diverse range of customer service-related topics including how to hone a positive attitude, create a professional appearance, develop better interpersonal communication skills, improve teamwork and convey commitment to co-workers.
Course leaders will also teach aspects of privacy and safety regulations and awareness, as well as valuable soft skills.
“TEDA would like to assist our service-oriented businesses in every possible way, especially those that come in contact daily with the general public,” Vassallo said. “The more individuals saying positive things about Terrebonne Parish routinely makes our jobs in economic development much easier.”
Vassallo said the principles taught in this seminar could also apply to those seeking work or improved career opportunities. He noted that during difficult economic times, a sharpened awareness of one’s behavior often translates into gaining a sought-after position, or else continuing the job search.
The customer service course was initiated as a response from businesses owners that felt that their employees would benefit from customer service training.
The Innovation Loan and Technical Assistance Program provided funding for the seminar as a disaster recovery grant.
Business owner Mary Bourg Chauvin will facilitate the course. Chauvin is owner of the Etiquette Center of the South.
